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Tuesday, June 15 • 11:00am - 12:00pm
Tips and Tricks on How to Improve the Library Experience on a Budget

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(This session has concluded. Presentation slides and the video recording are available on this session page.)

Library patrons expect, easy to use, intuitive and friendly library experience and as much as libraries are a great place to be on campus for learners and researchers, the same is not always true for the online library portals.

During this session, Kristina and Vee will share tips and tricks on how to improve the library online experience with the help of the user-centered design framework. They will also recommend their favourite tried and tested tools, to use without breaking the budget.

Learning objectives:

1) Understand how a User-Centric approach can benefit the digital library service
3) Overview of user research techniques
4) Tried and tested tools to help improve your users’ experience on a budget

Level: Beginner/Intermediate
Tools/processes to discuss: User-Centered Design practices, Google Analytics, A/B testing, Hotjar and others

avatar for Vee Rogacheva

Vee Rogacheva

Service Design Lead, OpenAthens
Vee Rogacheva is the service design lead for OpenAthens. With a laser focus on the users, Rogacheva and her team remove barriers to knowledge for millions of learners and researchers. They build the world's most user-friendly access management experience for libraries and their p... Read More →
avatar for Kristina Symes

Kristina Symes

Director of Product Develoment and Marketing, GIDEON
Kristina Symes is a Director of Product Development and Marketing at GIDEON. She is passionate about helping scientists through information technology.Before GIDEON, Kristina worked for OpenAthens, helping librarians manage access to online resources. She is an author of an open access... Read More →

Tuesday June 15, 2021 11:00am - 12:00pm EDT