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Wednesday, June 16 • 2:00pm - 3:00pm
Engaging Patrons Virtually During a Pandemic and Beyond

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(This session has concluded. Presentation slides and the video recording are available on this session page.)

The global pandemic has been challenging for every business, and libraries are no different. Most library buildings closed throughout the year, sending staff home and forcing in-person programming to become virtual. Zoom, Facebook, and Google Hangouts became go-to places for story time, music appreciation, and other events. Libraries also had to turn solely to digital engagement (whether social media or email marketing) to promote library card sign up, help look for books and other resources, and give advice on databases available on library computers – but now, accessible at home for patrons. Many libraries are without dedicated marketing staff, and they have had to boost their expertise in the digital space in spite of staffing constraints. During this session we will look at digital trends during the pandemic, what has been successful for libraries, what tools libraries can use and what tips can help as they continue to engage patrons virtually, even as the pandemic closures wane.

avatar for Joy Woodson

Joy Woodson

Assistant Director, Marketing and Communications, GALILEO
Joy Woodson is an assistant director at GALILEO in charge of marketing and communications. She has worked at GALILEO since 2019. Prior to that, she worked at Georgia State University's Center for State and Local Finance, where she was in charge of marketing and communications. She's... Read More →

avatar for Marquita Gooch-Voyd

Marquita Gooch-Voyd

Assistant Library Director, Clayton County Library System
Marquita Gooch-Voyd began her library career at the Atlanta-Fulton Public Library System as a senior library assistant and then as the social media and web page coordinator at the Auburn Avenue Research Library on African American Culture and History, where she honed her skills for... Read More →
avatar for Angela Hursh

Angela Hursh

Senior Engagement Consultant, EBSCO/Novelist
Angela Hursh helps libraries create effective and engaging ways to market their collection, both at her job with NoveList and as author of the blog SuperLibraryMarketing.com and host of the YouTube series The Library Marketing Show. Her background includes more than six years in marketing for the Public Library of Cincinnati and Hamilton County and more than 20 years as an Emmy-award winning broadcast TV journalist... Read More →
avatar for Sandra Swanson

Sandra Swanson

President, OrangeBoy
Sandra Swanson is a principal at OrangeBoy, Inc. She has 30 years’ experience in marketing, data analysis, product development, customer segmentation, and strategic planning. Prior to joining OrangeBoy full-time in 2001, she started her career in fundraising and marketing in the... Read More →

Wednesday June 16, 2021 2:00pm - 3:00pm EDT